Privacy policy


Privacy Policy for Gigi + Roo
Last updated: 22 May 2025


At Gigi + Roo, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our brand. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our Site or make a purchase, we may collect the following types of personal information:

  • Information You Provide Directly:
    • Full name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment information (processed securely via Shopify and third-party payment providers)
    • Order history
    • Any communication or correspondence with us
  • Automatically Collected Information:
    • IP address
    • Browser type and version
    • Time zone
    • Cookies and usage data (via Shopify and analytics tools)
    • Device information
    • Referral source or how you found our website

2. How We Use Your Information

We use your personal info to:

    • Process and fulfill orders
    • Communicate with you about orders, products, and promotions
    • Improve our website and customer service
    • Detect and prevent fraud or misuse
    • Comply with legal and regulatory requirements
    • Send marketing emails (with your consent)

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

    • Our e-commerce platform, to manage your orders and secure your transactions
    • Payment processors for handling payments
    • Delivery partners to ship your order
    • Email marketing platforms, only if you opt in to receive communications
    • Legal authorities, when required by law or to protect our rights

All third-party providers are required to protect your data in accordance with
applicable laws, including POPIA.

4. Your Rights (Under POPIA)

As a South African resident, you have the right to:

    • Access your personal information
    • Request correction or deletion of your information
    • Object to or restrict processing of your data
    • Withdraw consent for marketing communications
    • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at: info@gigiandroo.com

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g., tax and accounting regulations).

6. Security

We use Shopify’s secure infrastructure and implement reasonable safeguards to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely secure. By using our Site, you acknowledge the risks of internet-based data transmission.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing
experience and collect usage data. You can manage your cookie preferences in your browser settings.

8. Children’s Privacy

We do not knowingly collect personal data from children under the age of 18 without parental consent. If you believe we have collected such information, please contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised " Last Updated" date.

10. Contact Us

For questions about this Privacy Policy or your personal information, please contact us: info@gigiandroo.com